OLX is the world’s leading classifieds platform in fast-growing markets.
We’re available in more than 35 countries and in over 50 different languages. The platform makes it so easy to connect individuals to buy, sell or exchange used goods and services. We’re part of the OLX Group, a global product and tech company with 17 brands, present in more than 40 countries, 5000 people and one attitude. Our mission is to make it super easy for people to buy and sell almost everything, boosting local economies.
OLX is looking for a Platform Manager to join the Customer Success team in Lisbon. The Customer Success team enables and supports high performing customer-facing teams (Sales and Customer Service) across OLX Europe with the goal of increasing their operational efficiency and effectiveness. As a Platform Manager you will own and be responsible for the tools of our customer-facing teams use. The role is part of the centre of excellence, working in a diverse, cross-functional team supporting 14 businesses in Europe.
What you will be doing:
The Platform Manager will set up a team of Salesforce Admins which are part of Customer Success product packs (Sales and Customer Service) and work on projects, enhancements and priorities of their pack - these are aimed to improve those operations, both in terms of efficiency and effectiveness. Working alongside Sales and Customer Service packs, and acting as a subject matter expert, your role is to understand business objectives and provide support to your team.
What responsibilities will you get when working with us?
Technical leadership:
Helping Salesforce Admins understanding the business requirements and the work performed between the different packs
Defining the success criteria for platform performance and sustainability
Defining the architecture and the best practices on how to use Salesforce and other connected apps
Accountable and owning the development and deployment process;
Growing the team:
Support the team with the necessary knowledge around the existing platform, leading them with the best practice solutions to reinforce the business needs
Responsible for guaranteeing that Salesforce Admins working on the packs deliver all the ongoing Salesforce enhancements and projects;
Vendor relationships management:
Owning the vendor relationship with Salesforce, working with the customer success manager, partnering and identifying opportunities to improve and increase the platform adoption
Owning vendor relationships for existing vendors used on Salesforce (eg: CTI vendors), partnering and identifying opportunities to improve, lead and increased the platform adoption.
At least 2 year of experience as a technical subject matter expert in the areas of :
Salesforce pipeline management, including: deployments using different tools (like Git, GearSet ), bug fixing and development
Solution and Architecture design - build, innovate
Salesforce Integrations, using AppExchange
Experience in partner/vendor management from running RFPs, managing the partners to the successful implementation and continuous support
At least 1 year experience in managing a team, growing talents, feedback conversations, setting goals
Working with product teams in an Agile framework
Being flexible to changes
By managing partners, being assertive and commercial minded
Having administration skills to manage budgets, RFPs and proposals.
What do we offer?
Unique opportunity to become a part of an international group and one of the major Internet Brands in the world, contributing to the global OLX Group success, based in Lisbon
Perks like a laptop, phone, bonus system for good performance, and much more
We also offer a great working environment, a young and fun team, constant training and challenging projects.
Why should you join OLX Group?
The OLX Group is a network of leading classifieds platforms in 45 markets, including brands like OLX, Avito, letgo, dubizzle, among others
The OLX Group connects local people to buy, sell or exchange used goods and services by making it fast and easy for anyone to post a listing through their mobile phone or on the web. Hundreds of millions of people in local markets around the world generate more than 1.9 billion monthly visits, 37 billion monthly page views and 54 million listings every month on the OLX Group's online marketplaces. Our 3000+ committed employees are making a difference from our 25 offices across the globe
At OLX we have a clear ambition – to empower millions of people across the globe by helping them connect and share their goods and services. This inspiring purpose has helped us build one of the world’s leading Internet companies. This combination of business and purpose attracts a certain type of person. If you’ve got an entrepreneurial drive and think you can use that drive to contribute to our purpose, then we’d love to empower you to be successful.
If you are as excited as us about this position and our company, we hope you join us! If you’d like to learn more about the OLX Group take a look at the other parts of our website. And remember, we are turning Diversity & Inclusion into our superpower and competitive advantage. We encourage people of all races, ethnicities, disabilities, ages, gender identity or expression, backgrounds and experiences to consider applying for this role.
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